Troubleshooting
Here are common issues with Web3Forms and how to fix them.
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Here are common issues with Web3Forms and how to fix them.
Last updated
Was this helpful?
Form Submission Emails are sent instantly and will reach your inbox in seconds. In rare cases, it can take up to 1-2 minutes. Even if you don't receive any email after waiting, please make sure you check the "Promotions" or "Updates" tab if you are using Gmail. Otherwise, you can check the "Spam/Junk" folder once to confirm the email is landed there.
Once you have received the email, it is recommended to drag the email to your Primary Inbox and press "YES" when asked if you want to mark future emails as important. So all future emails from our notify+{hash}@web3forms.com
will reach your primary inbox.
Another chance is that sometimes the email might be bounced. Thus it will prevent all subsequent request to that particular email. This usally happens when you create an Access key before the email is configured. If that's the case, and we will remove it from the suppression list.
Ensure you have added a name
attribute to each of your form elements. Form data is processed only if name
attribute is present in the formData.
if your Web3Forms Submission emails lands in your email provider's spam/junk folder especially if you are using hotmail or outlook, follow the steps.
Add notify@web3forms.com
email to your contact list
Add our domain web3forms.com
to your safe sender's list
In Gmail:
Manually mark a few of the emails as Not Spam / Not Junk
Move a few emails to your Primary/Main Inbox Tab
Add a filter to enable "Never Send to Spam" for emails coming from Web3Forms.
Sometimes, you might receive a following error message while submitting form to web3forms.
This is not an issue with Web3Forms, but it can be easily fixed by modifying your code. By default Web3Forms allow CORS from any website, but here are few things you need to keep in mind to fix them:
Web3Forms supports two types of Content-Type
x-www-form-urlencoded
application/json
The first one is used by the browser automatically when submitting the form using the default HTML Method, There is nothing you need to configure and it works as expected in modern browsers.
The application/json
is however to be used while sending the formData from Javascript or from your framework. So the server will return application/json
to the client as well. Now you can show success message based on the return json or redirect to another page.
If you are using the javascript method to send the form, you should not use redirect
in the HTML form. You should remove that and add the redirect inside the javascript success callback using window.location.href
The CORS error usually happens when you mix javascript and form-urlencoded together.
You should never use x-www-form-urlencoded
while sending data through Web3Forms as it returns a 301
redirect after form submission. This will result in a CORS error for the user while the message delivers as usual.
In some rare cases, you/your customers might receive { message: forbidden }
error with HTTP code 403
from our server. This is usually because the IP address might have triggered our firewall. This usually happens when the IP has been previously blacklisted for Spam activity. Sometimes, It happens on broadband connections with pooled IP as well.
If you got this error and you think it's a mistake, please contact support for further assistance.
To fix the issue, you must always use application/json
for custom POST method or use the function provided by Javascript. This will ensure correct response from Web3Forms server.